Thank you for shopping at Xinjiang Heyuan Zhengtong International Trade Co., Ltd. We are committed to providing reliable and timely shipping services for all orders of our outdoor products. Please read our shipping policy carefully before placing an order.
1. Processing Time
- All orders are processed within 2–5 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- If we experience a high volume of orders, processing may be delayed slightly. We will notify you via email if there are any significant delays.
2. Shipping Methods & Delivery Time
We offer international shipping through reliable carriers such as DHL, FedEx, EMS, and ePacket, depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| North America | 7–15 business days |
| Europe | 7–20 business days |
| Asia-Pacific | 5–12 business days |
| Middle East | 10–20 business days |
| Others | 10–30 business days |
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
3. Shipping Costs
- Shipping costs are calculated at checkout based on order weight, destination, and shipping method.
- Free shipping may be offered on specific promotional campaigns or for orders above a certain amount (if applicable).
4. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email.
- You can track your shipment through the carrier’s website using the provided tracking code.
5. Customs, Duties & Taxes
- International orders may be subject to customs duties, VAT, or import taxes upon arrival in your country.
- These charges are the responsibility of the customer and are not included in the product price or shipping cost.
- We are not responsible for delays due to customs procedures.
6. Incorrect Address & Delivery Issues
- Please ensure that your shipping address is accurate and complete before placing your order.
- We are not responsible for delays or lost packages caused by incorrect or incomplete shipping information.
- If a package is returned due to an incorrect address, the buyer will be responsible for reshipping costs.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 7 days of delivery with photos or documentation.
- We will assist in filing a claim with the shipping carrier and provide a resolution or reshipment if appropriate.
8. Contact Us
If you have any questions or concerns about shipping, please contact us at:
Xinjiang Heyuan Zhengtong International Trade Co., Ltd.
📍 Address: No. 20458, Building 21, North 8th Road, Development Zone, Shihezi, Xinjiang, China
📧 Email: sfedssd@heyuanzhengtong.site
📞 Phone: +86-9254988551