Refund and Returns Policy

At Xinjiang Heyuan Zhengtong International Trade Co., Ltd., we are committed to ensuring your satisfaction with every purchase of our outdoor products. If you are not entirely satisfied, we’re here to help.

1. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The return request must be made within 30 days of receiving the product.
  • The item must be unused, in original condition, and in its original packaging.
  • Proof of purchase (order number, receipt, etc.) is required.
  • Customized or clearance items are not eligible for return unless defective.

2. Return Process

To initiate a return, please follow these steps:

  1. Email us at sfedssd@heyuanzhengtong.site with your order number and reason for return.
  2. Wait for return authorization and shipping instructions.
  3. Carefully package the item and send it to the address provided in our email.

Please do not return the product without contacting us first.

3. Return Shipping Costs

  • Customers are responsible for return shipping fees, except in cases where the product was incorrect or defective.
  • We recommend using a trackable shipping method to avoid disputes over lost packages.

4. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 7–10 business days.
  • Original shipping charges are non-refundable.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Please contact us within 7 days of delivery with clear photos or video evidence.
  • We will offer a replacement, exchange, or full refund depending on the issue.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund after the stated period:

  • Check your bank account again.
  • Contact your credit card company and payment provider.
  • If you’ve done all of this and still have not received your refund, please contact us.

8. Contact Us

If you have any questions about returns or refunds, please contact:

Xinjiang Heyuan Zhengtong International Trade Co., Ltd.
📍 Address: No. 20458, Building 21, North 8th Road, Development Zone, Shihezi, Xinjiang, China
📧 Email: sfedssd@heyuanzhengtong.site
📞 Phone: +86-9254988551

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