FAQs

1. What products do you sell?

We specialize in high-quality outdoor products, including camping gear, hiking accessories, portable tools, and more.

2. Do you ship internationally?

Yes, we offer international shipping to most countries worldwide. Shipping times and costs vary depending on your location. Please refer to our Shipping Policy for more details.

3. How long does it take to receive my order?

Processing takes 2–5 business days, and delivery times vary based on your region. For most international orders, delivery usually takes 7–20 business days.

4. How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can track your package via the carrier’s website.

5. Can I change or cancel my order?

If your order has not been shipped, please contact us as soon as possible at sfedssd@heyuanzhengtong.site. Once shipped, the order cannot be changed or canceled.

6. What is your return policy?

We accept returns within 30 days of delivery if the item is unused and in original condition. Please review our Return Policy for more information.

7. Do you offer refunds?

Yes, refunds are issued once we receive and inspect your returned item. The refund will be processed within 7–10 business days to your original payment method.

8. What if I receive a damaged or incorrect item?

We’re sorry! Please contact us within 7 days of delivery with photos, and we will provide a replacement or refund.

9. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options displayed during checkout.

10. How can I contact customer service?

You can reach us by:

Shopping Cart